PROcure Supply Chain Solutions
PROcure is a fully integrated supply chain management shared service organization, providing services to the Erie-St. Clair Local Health Integration Network. Operating out of Chatham, Ontario, complete with a cross-dock facility, PROcure has successfully freed up space and time now used for clinical and other support services by adopting the OntarioBuys Integrated Supply Chain Management (iSCM) framework.
PROcure was created in 2008 with the goal of improving patient care, providing better service to front-line professionals, increasing value from suppliers and lowering hospital costs. With a focus on "Teamwork", PROcure maintains solid partnerships with our member hospitals and supporters, as well as a harmonized flow of consolidated functions within the PROcure environment.
Hospitals within the ESC LHIN have a history of successful collaboration and leadership in advancing "best practices" in health care delivery for the province. The Erie-St. Clair Region is committed to integrating health care supply chain functions through the adoption of leading practices that supports the diversity of its participating organizations.
What’s happening
NOvember Newsletter
Fall 2011 Customer Service Survey Results
PROcure issued a Customer Service Survey to its members in the fall of 2011.The survey was comprised of 66 questions addressing the areas of customer service, training, electronic ordering, supply carts, issue resolution, implementation and communications.The results will be used to develop an action plan to address the areas that did not meet customer needs with the goal of service delivery improvement.
